Carolina Outdoor Event Rentals

Renting party supplies from our business is a convenient process. Start by browsing our extensive inventory of party rental items, including tables, chairs, linens, decorations, and more. Once you've selected the items you need for your event, add them to your cart and proceed to checkout. If an item shows unavailable-still ask because we will do our best to get it in stock for you!

Specify the date of your event and delivery location, and we'll arrange for the items to be delivered to your curb or event venue. After your event, simply pack up the items like you received them and put them in the designated location.  We will pick up all your rental items on the designated day.

If you would rather call and have one of our staff go through your order and get it processed for you-we would be happy to do that as well. 

You also have the option to come in to our showroom and look at our items for rent and our staff can do your order at that time.

In the event that party rental items are damaged or stained during your event, please inform us as soon as possible. Our team will assess the extent of the damage or staining, and you may be charged for any necessary repairs or replacements. We recommend reviewing our rental agreement for specific terms and conditions related to damage and stains. We understand that accidents can happen, and we appreciate your timely reporting of any issues to help us ensure the quality of our rental items.

Yes, you can make last-minute additions or changes to your party rental order, subject to item availability. If you realize you need additional items or want to modify your order, please contact our team as soon as possible. We'll do our best to accommodate your requests and update your order accordingly. Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements. We're here to help you create the perfect party setup.

White-Glove Delivery & Pickup

To ensure a seamless and stress-free experience, all clients have the choice to add on our delivery service where your rentals are delivered and collected by our professional team. Our white-glove delivery service is designed so you can focus on your event while we handle the logistics.

On delivery day, our team will arrive within your scheduled window, place each item at your designated location. This is normally your driveway, inside your garage, front porch, or other designated location that is close to our delivery vehicle. Following your event, we will return for scheduled pickup and removal—no packing, loading, or transportation required on your part.

To ensure an efficient and smooth delivery, we ask that: The person who has signed the contract unless he/she has assigned another person in writing to our office, is present at the delivery location to receive rental items and ensure all items are present. This person will sign our form stating a successful delivery has taken place and all items on the contract are present. If no one is at the delivery site than the client accepts that all items are present and in good condition. Upon delivery the client assumes responsibility of the rental items. 

Access to the curb/driveway is clear and available during the scheduled delivery window

Any special instructions (stairs, elevators, loading docks, surface restrictions, etc.) are communicated in advance

Our team will handle all unloading and placement of items on curb unless an alternate location has been previously arranged. Clients are not required to lift, move, or transport any rental items.

Delivery Windows: We offer our clients a 4-hour delivery window. We can call or text the person who signed the contract with a 30 minute “heads-up” call. We do ask that the person is present when we arrive so we can begin the delivery immediately. If prior coordination is made, we will download all the equipment to the agreed upon location if no one can be present. PLEASE NOTE: All rental items are the Customer’s Responsibility from the time of delivery until it is returned and signed for by Carolina Outdoor Event Rentals. Please use caution when leaving rental items unsecured. 

Exact Time Delivery: For our clients who require an exact time for delivery and can not wait for a delivery window we offer our premium service-Exact Time Delivery. Beyond needing an exact time for planning purposes other reasons you may require Exact Time Delivery is if the delivery is in a public, unmonitored location (park weddings, public spaces) or for strict venue schedules with limited access times. 

This premium service is $150 which requires additional staffing and scheduling adjustments to meet your needs seamlessly. 

Delivery & Pickup Pricing

Delivery fees are based on the size of the order and the vehicle requirements needed to safely transport your rentals. All delivery fees include both delivery and pickup.

Small Delivery — $200 Suitable for smaller orders that fit securely in the back of a small truck. The fee includes both delivery and pickup. 

Medium Delivery — $350 Accommodates medium-sized orders (this is determined by the size of the items in the order.) Delivered via a larger truck with a 5x8 trailer. Includes delivery and pickup.

Large Delivery — $600 Designed for large-scale events and installations. Delivered via a large truck with a 6x10 trailer or larger. Includes delivery and pickup.

Delivery size classification is determined by our team based on the items reserved to ensure safe transport and proper handling.

Our Commitment to You

Our goal is simple: to remove the stress from event logistics. From careful loading and transport to precise placement and timely pickup, every delivery is handled with care, professionalism, and attention to detail.

If you have questions about delivery sizing or special venue requirements, our team is happy to guide you through the process.

Delivery Scope & Placement Policy

Our white-glove delivery service is designed to simplify event logistics while ensuring safe and efficient handling of all rental items. To maintain consistency, pricing accuracy, and crew safety, deliveries follow the guidelines outlined below.

Standard Delivery Placement (Included)

Standard delivery includes drop-off and pickup at ground-level locations only, defined as:

A driveway at a private residence

Outside the entrance of a venue or building

Items are delivered in a consolidated, accessible location. Standard delivery does not include placement inside homes, backyards, event spaces, or interior rooms unless a setup fee has been added.

Your reservation is confirmed when you have signed our contract and have a valid credit card on file and have paid the 25% non-refundable deposit  for orders under $2,000 or 50% for $2,000+. For orders over $2,000, if canceled 6 weeks or more before the event, 50% of the deposit is refundable.

To ensure the longevity and quality of our linens, we ask that all rented tablecloths, napkins, and runners are handled according to the guidelines below. Proper care after your event allows us to continue providing pristine linens for every client.

After Your Event

Do not launder or attempt to clean the linens. Our linens are professionally cleaned using specialized processes. Shake off excess food debris before placing linens into the provided linen bags.Place all soiled linens into the breathable linen bags provided.

Important: Wet Linens

Wet or damp linens must not be placed in plastic bags, tubs, or sealed containers. Doing so can cause mold or mildew damage, which may result in replacement charges. If linens are damp, allow them to air-dry before placing them into the linen bags.

Damage & Replacement Policy

While normal use is expected, the following conditions are considered damage and may result in replacement charges:

Burns, scorch marks, holes, or tears

Wax, grease, oil, or permanent stains caused by negligence

Mold or mildew resulting from improper storage of wet linens

In the event of lost or damaged items, the client is responsible for the full replacement cost plus applicable shipping charges.

Inventory Verification

We recommend counting all linen items: upon delivery and again at pickup

This helps ensure all items are accounted for and avoids discrepancies.

Inspection & Final Billing

All returned linens undergo a detailed inspection process. Please note:

• Linen assessment may take up to two business days following pickup
• Once all linens are inspected and accounted for, a final invoice will be emailed reflecting any applicable replacement charges

We are committed to transparency and will always communicate findings clearly.

Our Commitment

These guidelines are in place to protect the quality of our linens and provide a consistent, elevated experience for every event. We appreciate your cooperation and care in handling our inventory.

If you have questions about linen care or return procedures, our team is happy to assist.